Frequently Asked Questions
What types of transportation services do you offer?
We specialize in two main types of transportation: wheelchair van services for individuals who use wheelchairs, and ambulatory services for those who can walk but may need additional assistance. We cater to a variety of needs including medical appointments, dialysis treatments, hospital discharges, and personal appointments.
What areas do you serve?
We primarily serve King and Snohomish counties in Washington state. We have also expanded our services to cover the Portland area through our partnership with Community in Motion.
How do I book a ride?
You can book a ride through our website, where you can get an instant quote and schedule your transportation. Alternatively, you can call our 24-hour dispatch service at (425) 322-5333 to arrange your ride.
Are your drivers trained to assist passengers with special needs?
Yes, all our drivers undergo extensive training to assist passengers with various needs. They are experienced in operating wheelchair lifts and ramps, securing wheelchairs, and providing necessary support to ensure a safe and comfortable journey.
Do you provide round-trip services?
Yes, we offer both one-way and round-trip services. When booking, you can specify if you need a return trip, and we’ll arrange transportation for both legs of your journey.
What measures do you take to ensure safety during the COVID-19 pandemic?
We follow strict safety protocols including regular sanitization of our vehicles, mandatory mask-wearing for drivers and passengers, and maintaining social distancing where possible. Our drivers are also trained in the latest health and safety guidelines.
Can I bring a caregiver or family member with me on the ride?
Yes, you can bring a caregiver or family member with you. Please inform us when booking your ride so we can ensure appropriate space and accommodations.
What if I need to cancel or reschedule my ride?
We understand that plans can change. Please contact our dispatch service as soon as possible if you need to cancel or reschedule. We appreciate at least 24 hours notice for any changes to allow us to accommodate other clients.
